ClairParle / help
Help with your practice.
For sign-in, feedback, saved attempts, billing, or a privacy question, contact the ClairParle team.
Email [email protected] ↗When you write to us
Tell us what you were trying to do, what happened, and the email address used to sign in if the issue concerns your account. A short error message and your browser type can help. Please do not send a recording, transcript, password, full card number or other sensitive content by email.
A few things you can do now
- Feedback is unavailable: check that you are signed in, chose a drill and agreed to have your recording analyzed. Then try again later. If your daily attempts look wrong, contact us.
- Saved attempt: open your account to see or delete attempts you chose to save. See Privacy for how recordings and feedback are handled.
- Monthly plan: if you are subscribed, open your account and choose Manage billing. New subscriptions are currently by invitation in Ontario and Alberta. For a charge or refund question, email us with your sign-in email and approximate transaction date; please do not send card details.
Privacy or account deletion
We can help with account access or deletion requests. See Privacy for what deleting a saved attempt does and does not remove.
Read how ClairParle handles your data, or email [email protected] with your request.
About the feedback
ClairParle provides independent TCF Canada speaking practice. Its prompts are original, and its AI feedback can be wrong. It is not affiliated with the TCF exam provider and does not issue an official exam score.